National Air Traffic Service (NATS)

National Air Traffic Service (NATS)

National Air Traffic Service is an air-based service provider operating dual runway airports both in Middle East and Europe. The organization has been able to efficiently and successfully operate 6000 flights on a daily basis accounting to approximately 2 million flights on an annual basis in the United Kingdom’s airspace. There are approximately 35 air traffic control providers in the United Kingdom. However, unlike other ATC providers, National Air Traffic Service is considered is the biggest and as offers the largest service provision  in terms of safety to both civil and military the aviation industry (NATS Case study).

The aviation has been facing challenges in the provision of its services to the customers. Airline based service providers have experienced delays eventually inconveniencing their customers and receiving bad public image eventually ruining their images. There have also been many compromised safety incidents across many air travel service providers. The aviation industry has also been facing challenges in terms of operations such as costs on fuels. Eventually, the challenges faced by the airlines have negatively impacted the service provision in the air-based services.

On the basis of interval rates, National Air Traffic Service accounts experiences delays of about 7.3 seconds per flight. This accounts for approximately 0.1 in average for all delay incidents experienced in European continent. Being the largest provider of the ATC services, the organization has been able to address strategically and reduce the safety incidents experienced in the air service industry. It has adopted innovations that are directed towards safety improvements such as the use of GPS-based devices. The organization has also embraced technological developments whereby it has implemented such developments in improving operations in the aviation industry, such as reducing costs on fuel (NATS Case Study).

The National Air Traffic Service is eyeing on extending its services whereby it will be operating globally implying that it will increase on its revenues. The National Air Traffic Service has strategized on ways that can help improve on customer experience, reducing on carbon dioxide emissions, and fuel savings. According to the Civil Aviation Authority, the organization will be saving approximately 600000 tons on carbon dioxide.  The savings will account for about 120m US dollars. In 2011, the saving stood at 60000 tonnes accounting for 13m US dollars. Fuel savings stood at 19000 tons accounting for 13m US dollars. However, the organization has incorporated the aspect of night travel that is aimed at saving on fuel costs (NATS Case Study).

The National Air Traffic Service has been growing and has extended its operations outside Europe in the provision of services in the Aviation industry. The organization offers a wide range of services and being the largest in the United Kingdom; it enjoys a competitive advantage compared to other service providers operating in the aviation industry. Its reliance and embracement of innovation and strong partnerships have enabled its continued growth.

Richard Deakin is the current chief executive officer at National Air Traffic Service. Before rising to the helm, he was the vice president for the Air Systems Division. He has an experience of more than twenty-five years, whereby prior to joining the organization he spent seventeen years serving different roles as an engineering apprentice at BAE systems.  At the GKN aerospace services, Deakin served as the Group director programs. This was before he joined Thales (NATS Limited, 2014).

Clients can access services direct from the organization. The organization offers a wide range of services where different passengers can access the services provided they meet the travel requirements as per the requirements of the National Air Travel Service.


NATS Case Study. (Attachment)

NATS Limited. (2014). Richard Deakin, Chief executive officer. Retrieved from

NATS Limited. (2014). Seamless exceeding expectations on the ground and in the air. Retrieved from